The Usage Dashboard is a powerful tool that gives you a comprehensive view of how your team is engaging with all of Ask-AI's key features. This includes data on query searches, conversations in the Chat Tab, usage of the AI Apps, Proactive views, and much more!
With the Usage Dashboard, you can easily track your team's activity, measure the impact of different features to understand the value of Ask-AI for your organization. The Usage Dashboard will help you optimize workflows, drive efficiency, and demonstrate the tangible benefits Ask-AI brings to your department or team.
Whether you're looking to identify top-performing features or explore areas for improvement, this dashboard puts all the insights you need at your fingertips.
How to Get Access
You can access the Usage Dashboard via the Admin Panel found in your Ask-AI extension.
Once you are in the Admin Panel, click the "Usage Dashboard".
Note: you will need the "Admin" or "Data Analyst" permissions in order to have access to the Usage Dashboard.
The Users Tab
This tab will highlight the Weekly Active Users and the Monthly Active Users in your organization. This tab will provide you with a high level overview of the number of active users, highlighting usage peaks and trends over time.
The Usage and Activity Tab
This tab will provide you with in depth usage details of each of your users. You will be able to see insights such as the user's email, first sign-in date, the last action date, the total actions performed by the user in Ask-AI during the selected date range, etc. This tab allows for in depth usage analysis, helping you dive into your power users, most utilized features, most active teams, departments, and more!
Tip: You can click on "Total Actions" twice in order to get a sorted list of users performing the most actions from the highest to lowest. Once sorted, you can select to 'Export" to a CSV!
The ROI Tab
This tab will provide you with a clear understanding of the impact Ask-AI has on your organization by highlighting how much time each value action is saving.
In red: the average actions your team performs in Ask-AI per week.
In green: the average time saved per week (in hours) for your team. This is calculated by taking the number of actions performed X the action time = Avg. time saved.
In blue: the total number of full time employees saved a week. This is calculated by taking the Avg. time saved and dividing it by 40 hr/week.
The Action Type list beneath shows all the time saved, in hours, per Ask-AI value action. This way, you have a clear understanding of which value action is resulting in the highest time savings!
The End-Users Search Tab (External Search)
The End-Users Tab will display your end user usage in your external deployment of Ask-AI in your Help Center (if deployed). You are able to track the amount of daily questions asked in your Help Center, the total amount of questions asked for the selected time range, the amount of questions asked that resulted in a page visit, and the overall links clicked in the search bar.
Filters
Here is a break down of your filtering options:
- Department
- Group
- Team
- Location
- Action_Type (for example, all the different AI Apps! you can filter by specific AI Apps or even multiple!)
- Action_Name (this is all the different Ask-AI functionalities. Search query, Chat Tab, AI Apps, Ask-An-Expert, Proactive...)
You will want to select the field name you'd like to filter by, select the 'Equal To' condition, and choose the value from the drop down menu!
Notes:
1. You can select multiple filters by clicking on the "+ Add Filter" and then hitting apply!
2. Did you know you can filter by a selected date range? The default date range will always be set to the last 90 days
3. You can select to 'Export' the tabs in the dashboard to a CSV file!
The Usage Dashboard is an invaluable tool for gaining insights into your team's engagement with Ask-AI and optimizing workflows for maximum efficiency. By leveraging these detailed metrics, you can make data-driven decisions that enhance your team's productivity and demonstrate the real value Ask-AI brings to your organization.
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