Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, you'll find answers to the most commonly asked questions about Ask-AI and how to make the most out of this powerful tool. Whether you're new to Ask-AI or looking for tips on refining your searches, we've got you covered! If you can't find the answer you're looking for, don't hesitate to reach out to our support team.

 

General questions

Q: What is Ask-AI?
A:Ask-AI is an intelligent assistant that helps you find answers to your questions quickly and efficiently using your organization's internal and external knowledge resources. Ask-AI also provides AI Apps to boost your daily productivity and give you time back to focus on what's important! You can learn more here.

Q: How to login to Ask-AI? 
A: To login to Ask-AI you will need to have access through SSO, please open a ticket to IT. Once access provided you can easily login to Ask-AI following the steps in this guide. 

Q: Can I see results only from specific resources?

A: Yes, you can opt out sources by clicking on them, narrowing your search to only one or a few data sources, then simply opt them back in by clicking on them again. 

Q: What is the difference between the light blue answer and the rest of the answers below?
A: The answer in the light blue box is the “generative answer” that our model created out of multiple sources, it will provide you with a summary to answer your questions. It will appear ONLY when we have answers with a high confidence level. The rest of the answers are retrieved from the actual indexed data sources.

Q: Why I can't find my answer?
A: Try rephrasing your question or providing more details to clarify the expected answer. If you still can't find what you're looking for, it might mean that there's no existing organizational knowledge on this topic. You can easily notify your account owner by following the steps outlined here.

Q: What does it mean if I get all answers with a low confidence level (<55%)?

A: That means that Ask-AI did not find the relevant answers in the knowledge bases that are indexed. If you find the answer somewhere else, please add it in the “report missing expected answer”. If you haven’t found the answer outside of Ask-AI, and you believe it is important, please add it in “request information not currently available” and we will share this with your organization.

 

Troubleshooting

Q: I cannot log in
A: If you cannot log in with your email into Ask-AI, it means that you have not been added to SSO or invited as a user. Please connect with your SSO Admin, manager, or reach out to your CSM.

Q: I do not see a floating widget
A: If you do not see the floating widget as demonstrated in the videos - ensure “display floating widget” is check marked in settings, hit save. Then please open a new page such as: Zendesk, Gmail, Salesforce Tickets, Salesforce Knowledge Base, or Confluence. Refresh the chosen page, and the floating widget should then appear. 

Q: I can't access mosAIc 

A: Simply reach out to our Support team at [e-mail], they'll be able to restore your access.

For any questions feel free to reach out to [e-mail]