Best Practices

If you’re looking for specific answersask specific questions. Instead of keywords, try phrasing a question as you would ask a colleague or a manager, Ask-AI is an NLP tool meant to be able to answer fully phrased questions.

 

Outside of asking questions, leverage the Ask-AI tool to find what you’re looking for! Specific articles, decks, pricing plans, old tickets, etc..

 

Ask-AI can only be as good as the knowledge your organization has. Ask-AI will not be able to answer questions that have never before been answered or documented in your organization. 

 

If your search includes acronyms, make sure you write them in capital letters.

 

In order to find documents, articles, links, or tickets using exact match wording, please make sure you are searching using “quotation marks”. This is a capability that will narrow your search to what is written in quotations exactly. 

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